Terms and Conditions

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them. Any person not agreeing with these conditions should not proceed with a booking.

We are: www.clicktransfers.com a trading style of Apache Associates Limited, a company incorporated in and with registration number 6896773 and having its registered office at The Old Mill, 9 Soar Lane, Leicester, LE3 5DE.

You are: A visitor to the Website / our customer

Website is: www.clicktransfers.com and the entire computing hardware and software installation that supports the Website.

No person under the age of 18 years may purchase our airport transfer Services. We look forward to seeing you again when you are over 18.

Background

1. We run www.clicktransfers.com as a premier online transport booking platform. We offer administration of these services through overseas suppliers who are independent contractors to supply the requested transportation services. They will also help you to make this service possible by briefing the administrative aspects. We provide pre-booked transportation between airports and hotels, apartments and holiday accommodation either by shuttle bus, private transfer or taxi as may be decided by the clients. In making a booking on our website you are entering into a direct contract with us and the overseas suppliers.

2. These terms and conditions regulate the legal relationship between you and us. By using our Website to avail our transport service, you agree to be bound by them.

3. The Content in the Website is for general information purposes only. We endeavour to keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, goods, or related graphics contained on the Website for any purpose.

4. We are a booking agent, therefore only accepts liability for the quality of our clerical and administration service. Though we take reasonable care to ensure transfer as per the booking but our liability shall not exceed the cost of the actual transfer booked. In no event shall we be liable for any special, indirect or consequential damages or any damages whatsoever resulting from act or negligence of overseas suppliers, use of our service, loss of your revenues or profits due to delay, whether in an action of contract, negligence or otherwise, arising out of or in connection with the use of the Website or the content available from this Website.

Following are the terms of use of this Website

1. We reserve the right to:

a)   change these terms or any part of them;
b)  change the appearance and design of the Website, including removing or discontinuing any content or feature of the Website;
c)   impose or change fees, charges or other conditions for use of the Website; or
d)   in extreme circumstances cancel your transfer booking. This may only be necessary if our supplier withdraws the service/route.

2. at the time of booking, real time availability is shown on the Website. On completion of the booking process your details are electronically forwarded to our overseas supplier who will make all the necessary arrangements as per your booking. You will also automatically receive your booking confirmation voucher via an email you have specified at the time of booking.

3. In very unlikely event, if your transfer should fail to appear at the airport upon your arrival or you are unable to find your driver, you must call the local contact telephone number shown on your booking voucher. If, for some reason, you are unable to make contact with the overseas supplier at their local office or on their emergency numbers you should find yourself an alternative form of transport at a similar value to take you to your accommodation. It is imperative that you get a receipt for this journey as we will only reimburse the travellers to the value of the original booking. Once you are at your holiday accommodation, you must again make a further attempt to contact our local supplier and should you still be experiencing difficulties, contact the www.clicktransfers.com office in the during normal office hours. We will then endeavour to resolve any problems for you.

4. All flight changes or accommodation changes should be notified to www.clicktransfers.com as soon as possible. If your new accommodation is a greater distance from the airport than your original accommodation, then you will be responsible for the increase in the cost. A new booking confirmation voucher will be automatically issued.

5. Flight arrival times are monitored by our overseas suppliers and drivers will be advised of your new arrival time. If you flight is cancelled, then you must call the emergency number for the local overseas supplier which is shown on your booking confirmation voucher. By advising them of the cancellation of your flight and of your new arrival details, they may be able to reschedule your transfer at no extra cost.

6. In case of group bookings, the person making the booking acts as the principal for other members of the group. He undertakes to bring these terms to the notice of all such persons and agrees to accept the terms and conditions on behalf of the other group members.

7. Not including shared shuttle services, vehicles are reserved for the exclusive use of the party who has placed the booking. In either case, the number of people travelling will not exceed the number of people on the booking confirmation. Infants under 2 years of age still count as one person in a taxi or minibus and in accordance with local laws. It is illegal for an infant to travel on the lap, of a parent or guardian. Infant seats or booster seats cannot be provided by clicktransfers.com.com or it suppliers.

8. Most modes of transport advertised on our site for most destinations are available 24 hours a day, 7 days a week.

9. Bookings can be made by following the simple instructions on our website, 48 hours prior to date of travel subject to the availability of the vacancy. A confirmation is automatically generated and sent to the email address provided when a booking is made. This confirmation voucher must be presented to the overseas supplier upon arrival at destination airport.

10. Please note that shuttle transfers do not operate to private or timeshare complexes, camp or mobile home sites and under these circumstances, we will not be responsible for the non provision of services on the day.  It is important that you contact our office before booking should you wish to take a shuttle service to any accommodation that is not a registered tourist complex or hotel so that we can check with our suppliers BEFORE we confirm the service.

11. The confirmation is issued only on the basis that all information provided is accurate and that payment is made in full at time of booking.  Payment is accepted by the Website on behalf of the overseas supplier.

12. We are not responsible for any incorrect information provided by the user at time of booking. The user is responsible for ensuring that we are provided with the correct destination/accommodation information, plus it is suggested that an emergency number is left at the time of booking. Any amendments to the booking (flight numbers, name, etc) must be communicated to our office on admin@clicktransfers.com. An administration charge may apply for any correctional work undertaken by the company.  An updated confirmation will then be sent to the email address provided on the original booking.

13. Any person wishing to make a booking less than 48 hours prior to date of travel can telephone, fax or email to our office. We will endeavour to provide the required service at short notice but this will incur a ?5 administration charge (to cover costs for extra telephone and admin fees).

14. Prices may change without any prior notice. The price payable is the amount displayed on the website at time of making the booking. If prices subsequently rise prior to the delivery of the service, you will not be asked to pay more. Likewise, if prices fall, you will not receive a refund.

15. You will need to call the local overseas supplier on the telephone number stated on your booking confirmation voucher during normal office hours at least 24 hours prior to your departure, allowing for weekend closures. It is advisable to also check your return flight details for any changes. The number for doing this is usually provided with your airline tickets. Any changes need to be relayed to the overseas supplier at time of reconfirming your pick up time. clicktransfers.com will not be responsible for missed flights due to clients not reconfirming their pick up time. Shuttle services aim to arrive at the airport at least 2 hours prior to your check in time. It is recommended that those with private taxi transfers do the same.

16. Overseas suppliers and their suppliers/drivers reserve the right to refuse to carry person(s) who appear to be under the influence of alcohol or drugs or who could be considered a threat or danger to other passengers. It is not permitted to smoke or consume alcohol on board any of the vehicles.

17. Luggage is limited to one suitcase per person and one piece of hand luggage per person. We must be advised of any excess luggage at time of booking (such as golf clubs, diving equipment etc). If any extra costs for this are to apply, we will communicate this via email. Extra costs must be paid for prior to travelling. On arrival at destination, local suppliers reserve the right to refuse to carry excess baggage without prior arrangements have being made to accommodate this. All baggage must be clearly labelled with travellers name and destination address.  Passenger?s baggage is carried entirely at their own risk and no responsibility can be accepted for any loss or damage. Travellers are therefore advised to check their own travel insurance.

18. All overseas service providers are fully insured in accordance with the local laws and national regulations and their vehicles are insured for public liability and passenger/third party claims.

19. Most problems can usually be resolved in resort so it is very important that they are bought to the attention of the overseas suppliers whose contact details will be shown on the confirmation voucher. In exception circumstances a satisfactory resolution cannot always be found and so any such complaints should be advised to us no more than 14 days after return date to the UK. These should be communicated in writing to UK address on the contact page of our Website only. You agree to allow us up to 28 days for or reply on this issue.  We will act as an intermediary in any dispute between the traveller and the overseas suppliers to endeavour to find a reasonable resolution to any complaints. If however, we are unable to do so, travellers who wish to pursue the matter further must do so directly with the overseas suppliers involved.

20. Local overseas suppliers will monitor outbound flight arrivals and will automatically amend your airport collection time in accordance with the length of the delay. In some unavoidable circumstances, an additional night supplement may be applicable.

21. All return journeys must be confirmed with the local supplier at least 48 hours prior to departure.  It is the traveller?s responsibility to do this. If the booking is not confirmed, we and the overseas providers cannot guarantee that the service will be provided and we will not be responsible for any extra costs you may occur.

22. We and the overseas suppliers will endeavour to provide a comfortable reliable service however there are sometimes circumstances beyond our control that may prevent us from achieving this. Such circumstances may include but not limited to accidents, traffic delays, exceptional or severe whether conditions, industrial action on part of third parties, road closures due to local fiestas, bookings made showing incorrect details of dates, flights etc, and failure by the traveller(s) to produce a confirmation voucher on arrival/departure.

23. We hold full public liability insurance and our overseas suppliers and their vehicles are fully insured for public liability and passenger/third party claims in accordance with the local laws and regulations of their country. You are strongly recommended to take out your own travel insurance to cover the duration of your holiday.

24. Cancellation Terms:

a)   Inside 14 days of the date of travel No monies will be refunded.
b)  15 ? 30 days prior to date of travel  50% of the cost of the booking or ?10 (whichever is greater) will be retained by clicktransfers.com.com as an administration charge. The remaining balance will be refunded.
c)   More than 30 days before date of travel    an administration charge of ?10 per booking will be applied, with the remaining monies refunded to the Client.

25. You understand and agree that we retain the right, at our sole discretion, to terminate any and all part of the services under appropriate circumstances on immediate notice to you. We may terminate your access to and use of the Website if, you are determined to be a repeat infringer. The cause for such termination shall include, but not be limited to:

a)   breaches or violations of these terms in addition to other instructions or guidelines;
b)  requests by law enforcement or other government or regulatory authorities;
c)   your manipulation of viewing results or contacting the parties;
d)  your account remains dormant for longer than twelve months.

26. We are extremely concerned to protect your privacy and confidentiality. We understand that all users of the Website are quite rightly concerned to know that their data will not be used for any purpose unintended by them. We are not liable for breach of your privacy and confidentiality by any of the third party website.

27. Basic identification and contact information such as your name and contact details are used:

a)   to provide you with the transport service which you may request;
b)  to maintain our accounts;
c)   for billing;
d)  to enable us to answer your enquiries;
e)   for verifying your identity for security purposes;
f)   for marketing our services;
g)  to make the Website as useful to you as possible.

28. Financial information including credit card details is used to obtain payment for the booking. This information is never actually received by us. The page where this information is given by you is controlled by our contract merchant service providers. Such information is automatically encrypted, and later decrypted for use. It never touches our system. They adhere to the Security Standards Council ethics and utilise integral fraud screening tools making each and every transaction simple, safe and secure.

29. The Website can contain links to other internet websites or resources. We neither control nor endorse such other websites, nor have we reviewed or approved any content that appears on such other websites. You acknowledge and agree that we shall not be held responsible for the legality, accuracy, or appropriateness of any content, advertising, products, services, or information located on or through any other websites, nor for any loss or damages caused or alleged to have been caused by the use of or reliance on any such content. All trademarks, service marks, and logos used on the Website are the trademarks, service marks, or logos of their respective owners.

30. You will not use the Website in a manner, which violates any national or international law or regulation, or which fails to comply with accepted internet protocol. You will not attempt to interfere in any way with our Website or website security, or attempt to use our Website to gain unauthorised access to any other computer system.

31. You shall indemnify and keep indemnified us against all costs, claims or liabilities incurred by us and arising as a result of any breach of these terms by you. We shall not be liable to you in connection with breach of these terms for any indirect or for consequential loss or damage or any loss or damage to profit, revenue, savings, use, contract, goodwill or opportunity due to your any purchase from the third party link provided over the Website.

32. Any notice or other information required or authorised by these terms and conditions to be given by either party to the other may be given by hand or electronic means to the other party at the address last provided for that type of communication. The service of notice shall be deemed to have been made on the second day of its transmission (except in case of electronic means where it is deemed to be made immediately),

33. No failure or delay by either party in exercising any of their rights under these terms shall be deemed to be a waiver of that right, and no waiver by either party of any breach of these terms by the other shall be considered as a waiver of any subsequent breach of the same or any other provision,

34. If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

35. Any dispute arising under or in connection with these terms shall be referred to arbitration by a single arbitrator appointed by us.

36. These terms shall be subject to the law applicable in the England and Wales. The parties hereby waive any other jurisdiction to which they may be entitled by reason of their present or future domicile or for any other reason.