Frequently Asked Questions - Click Transfers
A list of our most frequently asked questions are shown below. To display an answer please click the question. If you have a question which is not shown below please contact us at email@example.com or on 0844 745 1515 (UK) or 01 4319727 (Eire).
Transfers by either private taxi, minibus or coach from the airport to your accommodation. These services are available as a single journey or as a return journey. A single journey is either direct from the airport to your accommodation OR direct from your accommodation to the airport. A return journey is both single journeys combined.
Real time availability is shown on our website. On completion of the booking process your details are electronically forwarded to our overseas supplier who will make all the necessary arrangements as per your booking. You will also automatically receive your booking confirmation voucher via an email you have specified at the time of booking.
Yes, most definitely. We work with the UK’s leading online transaction companies to ensure that your card details are safe and secure. They adhere to the Security Standards Council ethics and utilise Integral Fraud Screening tools making each and every transaction simple, safe and secure. clicktransfers.com never sees your credit card details and therefore this information is not stored on any of our systems.
This voucher is very important. You will need to print out a copy to take with you to your holiday destination. This contains important information about the overseas supplier, including emergency contact details, reconfirmation telephone numbers and what to do on arrival in order to locate your taxi/transfer.
SHUTTLE TRANSFERS: On all shuttle transfers Adults and children count as passengers and infants travel free (0 - 2 years of age).
PRIVATE TRANSFERS: For Private Transfers, ALL passengers will require their own seat and therefore will count as paying passengers, including Infants.
We recommend that parents take their own child seat to ensure maximum safety as we do not always have the facility to provide this service in our vehicles. The booking confirmation voucher will show the number of people the booking is for and overseas representatives will not tolerate over occupancy. Any additional travellers over and above the number stated on your booking voucher will have to make their own travel arrangements and cover their own costs.
Unless otherwise stated, our overseas suppliers will accommodate one piece of hand luggage and one suitcase per passenger. If you are travelling with golf clubs, windsurf boards, wheelchairs or other bulky items, it is imperative that you notify clicktransfers.com at the time of making your booking so that appropriate arrangements can be made if possible. The overseas supplier reserves the right to charge for excess baggage. Your luggage is carried at entirely your own risk and no responsibility can be accepted for any loss or damage. You are therefore advised to check your own holiday travel insurance.
In the very unlikely event that your transfer should fail to appear at the airport upon your arrival or you are unable to find your driver, you must call the local contact telephone number shown on your booking voucher. If, for some reason, you are unable to make contact with the overseas representative at their local office or on their emergency numbers you should find yourself an alternative form of transport at a similar value to take you to your accommodation. It is imperative that you get a receipt for this journey as we will only reimburse the travellers to the value of the original booking. Once you are at your holiday accommodation, you must again make a further attempt to contact our local suppliers office and should you still be experiencing difficulties, contact the clicktransfers.com office in the UK during normal office hours. We will then endeavour to resolve any problems for you.
A private transfer will normally be waiting ready for you upon arrival. Shuttle services operate on a regular basis and you should expect to wait no longer than 60 minutes.
All flight changes or accommodation changes should be notified to clicktransfers.com as soon as possible. If your new accommodation is a greater distance from the airport than your original accommodation, then you will be responsible for the increase in the cost. A new booking confirmation voucher will be automatically be issued.
Reservations have to be cancelled in writing by either email, fax or by letter. Cancellation charges apply and these are shown in our
Flight arrival times are monitored by our overseas representatives and drivers will be advised of your new arrival time.
If you flight is cancelled, then you must call the emergency number for the local overseas representative which is shown on your booking confirmation voucher. By advising them of the cancellation of your flight and of your new arrival details, they may be able to reschedule your transfer at no extra cost.
The times quoted are approximate and are based on a standard taxi journey on a normal day. These may alter slightly during high season when there is more traffic on the road or due to roadworks.
Those travelling by private taxi will be taken directly to their accommodation. This is a door to door service. Those on a shuttle service may stop en route to drop off or pick up other passengers.
Wherever possible you will be dropped at the door providing you are staying at a hotel or tourist registered apartment. In exceptional circumstances, it may not be possible (road too narrow, local fiestas) and so you will be dropped as close as possible to your accommodation. Unfortunately we will not be responsible for any extra costs you may incur to reach your final destination.
You will need to call the local overseas representative on the telephone number stated on your booking confirmation voucher during normal office hours at least 24 hours prior to your departure, allowing for weekend closures.
It is advisable to also check your return flight details for any changes. The number for doing this is usually provided with your airline tickets. Any changes need to be relayed to the overseas supplier at time of reconfirming your pick up time.
clicktransfers.com will not be responsible for missed flights due to clients not reconfirming their pick up time. Shuttle services aim to arrive at the airport at least 2 hours prior to your check in time. It is recommended that those with private taxi transfers do the same.
In the very unlikely event that your taxi or shuttle transfer does not appear for your journey back to the airport at the end of your holiday and any attempts to contact the local representative have not resolved this, you must obtain your own taxi or alternative mode of transport to the airport to get there in time for your flight. We will not be responsible for you missing your flight in these circumstances. Please obtain receipts and contact clicktransfers.com within 14 days of your return.
All airlines have luggage handling agents who will organize for any lost luggage to be delivered to your resort address.
Contact our central reservations staff with the details of your journey and of the missing item. We will endeavour to locate it and deliver them to you. In some circumstances this may incur a small charge.
The local supplier reserves the right to carry any person who appears to be under the influence of alcohol or drugs, is abusive to the carrier or passengers or who could be considered a danger to other passengers. In these circumstances there will be no refund and the person or persons concerned will be responsible for any costs they incur in getting to their accommodation or airport.
clicktransfers.com holds full public liability insurance and our overseas suppliers and their vehicles are fully insured for public liability and passenger/third party claims in accordance with the local laws and regulations of their country.
Travellers are strongly recommended to take out their own travel insurance to cover the duration of their holiday.
We have local representatives and suppliers in all of the resorts in which we operate. Their contact details are on your booking confirmation voucher.